Support

Write to support@folderhue.com. Tell us your Windows version and what you saw, and add a screenshot if you can.

A folder still shows the old icon

Windows sometimes takes a moment to refresh its icon cache. Press F5 in File Explorer. If the icon is still old, open My folders in FolderHue and click Repair.

How do I put a folder back to normal?

Open My folders and click the restore button next to it, or Restore all. You can also right-click the folder, choose Folder color, then Restore default.

The right-click menu doesn't show Folder color

Right after installing, File Explorer may still have the old menu loaded. Close every File Explorer window and open it again, or restart the PC once.

I bought Pro on another PC

Sign in to the Microsoft Store with the same Microsoft account. Pro unlocks by itself when FolderHue starts.

A folder on a network drive or in OneDrive

FolderHue can change folders you are allowed to write to. Some network shares and company-managed folders don't allow it, and FolderHue tells you when that happens.

Uninstalling

Folders keep their icons after you uninstall. To make them plain first, use Restore all in My folders.